Thank you for choosing Mobel Electronics for quality memory upgrade products. At Mobel, we believe that our customer is very important and deserves to be treated with the highest levels of quality, service and support. This is why we have prepared these pages in order to allow our customers to be better informed on the policies and procedures that can affect daily operations. In other words, better information equals a better and stronger relationship with our customers. We urge you to read the following since it contains important information on business hours, shipping, RMA returns and much more.

Our business hours are 8:30 a.m. to 6:00 p.m. (local time) from Monday to Thursday and from 8:30 a.m. to 5:30 p.m. (local time) on Friday. After business hours, orders can be placed by fax, e-mail or through our Web site.

• Minimum order of $1000.00 on all sales assisted orders (Voice, Mail, Messenger included) (No handling fee above $1000)    
• Minimum order of $500.00 on all web orders (No handling fee above $500.00)

Order handling fees:

• $10.00 Handling Fee (See minimum orders)
• $15.00 C.O.D. Fee on all C.O.D. orders even for orders above $500.00 and $1000.00

Customers are allowed a maximum of three (3) business days to pick up an order. Beyond this deadline, the invoice will be canceled and parts will be returned to inventory.

Customers must provide purchase order confirmations for every transaction.

Orders for non-stock product must be placed before 5:00 p.m. EST in order to secure next day shipping. Special orders for non-catalog products are non-cancelable and non-returnable for credit.

Terms and credit are established within five (5 and 10) working days following receipt of a duly completed Account Application. Customers must fill all sections of the account application form. Mobel requires (3) trade references with the complete address, phone, fax numbers, contact names and credit limits. Banking information is necessary. An authorized signing officer of the company must endorse account applications. If the account application is incomplete in any way, your Mobel Sales Representative will ask you to resubmit the form.

Should you feel your Mobel line of credit does not correspond to your needs you may contact the Credit Department to discuss how to increase your limit. New account applications are mandatory for every subsequent revision.

A three-day limit is allowed to resolve collection problems with respect to overdue invoices. If the problems are not resolved within this time frame, any pending order will be canceled without prior notification.

Accounts with overdue invoices will automatically be placed on credit hold. Overdue RMA replacement invoices or unpaid restocking fees will result in automatic credit hold. Mobel Electronics reserves the right to revoke terms and credit at any given time.

RMA requests must be submitted SOLELY to the attention of an RMA Representative in the following manner: RMA requests received after 5 p.m. (EST) will be treated on the following business day.

BY FAX: 514-426-1350 or Toll Free: 1-888-426-4RMA (4762)

E-MAIL: rma@mobel.com

INTERNET FORM: www.mobel.com

The RMA Department will process requests between 8:30 a.m. and 5:00 p.m. EST from Monday to Friday. No Return Authorization numbers will be issued over the telephone.

RMA packages must include a highly visible RMA number on the outside of the box as well as a copy of the Mobel RMA confirmation taped on the surface of the package. RMA packages that do not include an RMA number or those indicating a canceled RMA number will be refused and returned freight collect. All RMA returns must be shipped to 477A Delmar Avenue Freight Prepaid as indicated on the RMA confirmation. Product returned by the customer in person will not be accepted without a valid RMA confirmation.

RMA numbers will be canceled within five (5) working days from date of issue. Customers can fax and apply for a new RMA number. Mobel Electronics will refuse an RMA return if contents exceed or do not match the RMA confirmation.

Mobel's REPLACEMENT WARRANTY ensures replacement of defective or incompatible product in accordance with the duration and terms of warranty expressed in our warranty statement. Due to market fluctuations, all sales are final. No return for credit or refund, exchange only. All matters relating to restocking fees can only be discussed with a Mobel RMA Representative. Restocking fees will depend on market trends as well as the age of the part returned. If an evaluation or demo product is returned beyond 15 days, the customer will have to pay a restocking fee. If product is returned beyond 30 days, the product will be refused and customer will have to pay the entire invoice.

Replacements

Replacements for defective, DOA or incompatible standard inventory product will be shipped upon receiving of returned goods. Non standard inventory product must first be returned and you must allow one (1) week for replacement.

IMPORTANT NOTE

RMA credits cannot be applied to payments without having first received a hard copy of the RMA credit note. Mobel Electronics will refuse all freight-collect RMA shipments.

No orders can be modified once they have been invoiced. Only authority of the Credit Manager can cancel invoices and your Mobel sales representative will have to enter a new sales order.

Because of the wide price fluctuations inherent to the Memory market, product can no longer be committed to a customer without actually being invoiced. Customers must order the product immediately or risk losing priority to another sales order.

AZENRAM product labels appear on every module. Small SIMM orders will be packaged individually in anti-static envelopes. It is the responsibility of all Mobel sales representatives to advise their customer that they may receive mixed SOJ brand names whenever stock quantities closely match those of the sales order. Large orders will not be held simply because a small fraction of the order must be filled by parts that are of a different brand name. Your Mobel Sales Representative must indicate on his sales order if you require identical brand product for the entire order and warn you of the risk of having this order delayed.

Customers must report any shipping discrepancy solely to the RMA Department within 24 hours of receiving product. Reports received beyond this deadline will not be processed.

Before accepting delivery of a package sent by Mobel, check seal for tampering. Report any loss or damage to the carrier within 24 hours.

Pick-up orders must be claimed within 3 days of date of invoice. Beyond this point, invoices will be canceled, product replaced in stock without prior notification. Customers must allow Mobel 2 hours to prepare a pick-up from the time the order is placed. The pick-up counter is closed between 12 noon and 1 p.m.

All products will be tested upon receiving. In the event a high rejection rate affects a fully committed inventory for a particular part, orders will be processed in invoice number sequence until depletion of tested inventory. Sales Representatives and branches will be notified of unfilled orders. All orders are verified twice. A different person handles each recount and conformity-to-order inspection.

For all technical problems such as incorrect module shipped, wrong parity, wrong Memory capacity, wrong jumper setting or compatibility issues, clients must contact our Technical Support Department.

BY FAX: 514-426-1350 or Toll Free: 1-888-426-4762

E-MAIL: techsupport@mobel.com

INTERNET FORM: http://www.mobel.com/techsuppform2.htm

If product has been replaced twice and replacement still does not solve the problem, Technical Support will immediately contact the responsible Sales Representative to inform him or her of the situation.

Mobel Electronics warrants that its products are free from defects in material and workmanship. Mobel will at it's discretion, either repair or replace any product that proves to be defective by reason of improper workmanship or materials. Replacement products provided by Mobel on an exchange basis will be either new or refurbished to be functionally equivalent to new.

This warranty does not cover any damage to products that result form accident, abuse, misuse, natural or personal disaster or any unauthorized disassembly, repair or modification.

Duration of warranty

Brand	Description	Duration
	USB Flash drives, MMC, RSMMC, SD, MSD	Limited Lifetime
	Compact Flash, Memory Stick, Smart Media	2 years
	V-Data products	2 years
	Blitz products	2 years
	USB drives, MP3 players	1 year
	ATA Flash, Compact Flash, SmartMedia, Card Readers	5 years
	Memory modules	Limited Lifetime
	Retail Memory	Limited Lifetime
	Memory (XMS, Non XMS and ValueSelect) & Digital Media	Limited Lifetime
	USB drives	10 years
	Water  Cooler	2 years
	Memory	1 year
	Memory (Kingston, HyperX, ValueRam)	Limited Lifetime
	USB drives & Card Readers	5 years
	Digital Media (Flash)	Limited Lifetime
OEM Memory	On all other non-retail brands	1 year
	(Ex: Spectek, Infineon, Samsung etc.)
Morris Goods	USB Watches	1 year

Liability

Mobel Electronics shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, late deliveries by suppliers or other difficulties which are beyond the control, and without the fault or negligence of Mobel Electronics. Quantities are subject to availability. In the event of production difficulties or Product shortages, Mobel Electronics may allocate sales and deliveries at its sole discretion.

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